Enterprise Services Planning Program

Enterprise Services Planning (ESP) is a framework of tools that leaders of 21st Century knowledge-work enterprises can apply to their strategic and capacity planning. ESP is often described as the equivalent of MRP for a professional services business. Such businesses employ many educated professionals, who think for a living, perform largely invisible work, and deliver mostly intangible products and services to customers. Such businesses are increasingly exposed to VUCA - the conditions of volatility, uncertainty, complexity and ambiguity. Does this sound like your enterprise? ESP can help!

 

ESP complements the delivery capabilities generated by Kanban "from the middle" and agile approaches "from the bottom up"  and connects them "at the top" with the models and tools you need to manage on enterprise level. This training gives you thorough introduction into ESP by one of its originators and a co-author of the new book, "Fit-for-Purpose: How Modern Businesses Find, Satisfy & Keep Customers."