Kanban for IT/Operations

Are you managing an IT Operations function and find the demands overwhelming and the process chaotic? Are your customers saying your team takes too long to deliver or that they have no idea what your team is busy doing? Do you have a growing backlog with requests months to years old? Are people with critical skills not available when you need them? Do you feel like priorities are changing all the time? On top of your ever-growing delivery workload, are you able to develop the capabilities of your team?

Kanban for IT Operations is a workshop focused on helping people and teams in operations roles develop a new perspective, a new mindset that is easy to learn. We use a variety of teaching approaches including a game simulation, case studies, white boards and group exercises where participants can replicate and practice solving challenges they face at work. By the end of the course, you learn how to balance planned tasks with break/fix issues; how to deal with interruptions; understand causes and costs of delay; see the value of having cross functional teams and how to minimize impact from unavailability of critical resources. You will also practice building a kanban board that you will use to understand and manage workflow, work in progress, bottlenecks, and more.

This 2-day workshop introduces how the Kanban Method can help Operations teams improve balancing demand against their capability to deliver.  We begin by studying the demand on your team, department or organization and learn how to gather data to understand the capability of your system and how it operates.