Kanban Management Professional (KMP II)

This course is part 2 of the KMP credential series.

Learning Outcomes

• Determine what type of Kanban initiative is appropriate for your organization
• Learn to manage and evolve your Kanban initiative
• Learn how to improve agility
• Planning, implementing and leading multiple Kanban Teams
• The roles, measures and policies of Kanban

This class focuses on the daily operation and ongoing improvement of a Kanban system.  You will consider what type of Kanban initiative is most appropriate for your organization and how to manage and evolve it over time. Learn how to improve agility and have greater predictability.  The class also covers recommended meetings, roles, metrics, and setting policy.

Who Should Attend?

Those who have been running a Kanban initiative and are ready for a larger, more efficient system that is data-driven. Managers and team members who want to focus on what to work on now, what to leave until later and what to discard altogether. Those who want to transform the many elements of their work into a manageable system with the agility to accommodate changing customer demands. Also, leaders, managers, coaches and consultants who want an understanding of advanced techniques for improvement and expansion.

Prerequisites

This course is appropriate for experienced Kanban practitioners. Course participants are encouraged to have read the book Kanban by David J. Anderson or Kanban from the Inside by Mike Burrows. Prior attendance at the Kanban System Design 2-day course is recommended but not required.

Lean Kanban University Certification

Are you looking for an internationally recognized certification in the Kanban Method? Delivered by experts accredited by Lean Kanban University, this course satisfies one requirement toward the Kanban Management Professional (KMP) credential. This course plus KMP-I: Kanban System Design class will complete the KMP status requirement.

Course Outline

• Evolutionary change management
• Traditional vs evolutionary change
• Psychology of change
• Handling resistance without force
• Dealing with resistance to WIP limits
• Emotional vs logical resistance to change
• Types of Kanban systems
  • 5 forms of Proto-Kanban
  • Batched systems
  • Team Kanban: separate and aggregated
  • Differences between Proto-Kanban and pull systems
  • Benefits of Proto-Kanban
• Scrumban case study
  • Motivation for moving from Scrum to Proto-Kanban
  • Systems thinking approach
  • Qualitative cost of delay
  • Flexible planning through Replenishment Meetings
  • Using classes of service
  • Establishing service level agreements
  • Types of commitment
  • Applying Little’s Law to queue size
  • Resolving disruptions to flow, including WIP limits
  • Evolving a Kanban system design
• Kanban System Design (Review)
  • Using WIP limits
  • Concept of Pull
  • Improving agility using commitment points
  • Option handling
  • On-demand replenishment and delivery
• Measuring performance
  • System Lead Time
  • Customer Lead Time
  • Charting and using Lead Time data
  • Flow efficiency
• Service Orientation for Pull Systems
  • The Kanban Method (Review): Change Management Principles and Practices
  • Service Delivery Principles and Practices for pull systems
  • Developing a service orientation rather than a team orientation
  • Service-oriented Kanban board design
  • Appropriateness of Kanban system types enterprise-wide
  • Kanban Litmus Test
• Scaling Kanban
  • Review of STATIK method
  • Scaling principles
  • Kanban Cadences: Information flow across the enterprise:
  • Replenishment meeting, Kanban meeting; Delivery Planning meeting
  • Improvement meetings: Service Delivery Review, Operations Review, Risk Review
• Upstream Kanban
  • Minimum and maximum WIP
  • Upstream discovery vs downstream delivery
  • Roles to manage upstream and downstream Kanban
• Improving Performance and Predictability
  • Metrics to identify delay
  • Capacity allocation and other ways to improve predictability
  • Identifying and mitigating factors that cause delay: Bottlenecks, Variability, Economic cost
• Wrap Up

• Kanban as an evolutionary change method