Better KPIs: Metrics for Meaningful Organizational Behavior

Applying the Fit-for-Purpose Framework to Drive Congruent Action at All Levels 

Learn how to define better OKRs: Build better Balanced Scorecards: Drive desirable change

Overview:

Organizations often measure the wrong things. Often convenience of collection or a misunderstanding of what really drives organizational performance, lead organizations to measure the wrong things, take the wrong actions, optimize meaninglessly, and leave lots of potential on the table.

The Fit-for-Purpose Framework and its simple four category classification of fitness criteria, health indicators, improvement drivers and vanity metrics, cut right through this historic mess and align your organizational behavior to your desired outcomes. Learn what really drives customer selection and satisfaction and how to align your organizational behavior around those goals. Enable autonomous action, learn to move with agility, and create empowerment without loss of control, by defining the right organizational metrics at every level.

Do you use Balanced Scorecard or Objectives & Key Results (OKRs)? Do you want to get better at with these techniques? This class will teach you how! Augment what you do now with the Fit-for-Purpose Framework and unlock the hidden performance in your business.

Learning Objectives:

• Understand that all products or services have design, implementation and service delivery elements
• Learn how to identify and describe the design, implementation and service delivery elements
• Understand how to recognize and define or describe a customer purpose
• Understand the 4 types of metrics: Fitness Criteria (used to select your product or service in the market); general health indicators; improvement drivers and vanity metrics
• Understand that only fitness criteria are key performance indicators (KPIs)
• Learn how to correctly classify metrics
• Understand how to set objectives for each type of metric: fitness criteria have thresholds of acceptable performance and over serving; general health indicators have a range; improvement drivers have a target; while vanity metrics have an emotional need that may need addressed culturally and organizationally.
• Understand the 4 commonly recurring types of fitness criteria: Lead Time; Quality; Safety & Conformance; and Affordability.
• Recognize the 3 aspects of lead time (or time-to-market) as timeliness, predictability and duration, and learn how to describe them and when and how to recognize which is applicable.
• Learn how to describe and specify requirements in a measurable fashion
• Understand how Fit-for-Purpose metrics integrate with Balanced Scorecard, and OKRs

The Agile Pain Point Solutions (APPS) Series is collection of 1-day classes that cut straight to the challenges people have been reporting to us for over a decade. Offering simple, yet powerful answers, each class gives you new skills and insights with which to address an aspect of Agile adoption that is poorly addressed in conventional literature.

“As a business, we measure the wrong things and our culture isn’t suitable for Agile adoption, how can we fix it?”
“We struggle to write small, fine-grained requirements, can you help us get better at it?”
“Prioritization is painful, time-consuming and stressful. We have a huge backlog. Can you help us get better at prioritizing?”
“We struggle to scale Agile because of dependencies. How can we identify them earlier and manage our capacity better? Dependency management feels like ‘Big Planning Up-front’”
“We aren’t good at estimating; can you help us get better at it?”

Are these familiar problems to you? Do you find your Agile advisors lay the blame with you? If only you followed established guidance better, harder, with greater diligence and intensity, then all would be well? The answers to these challenges always seem to be more elaborate, detailed, intense, and frustrating – big expensive meetings, more and more collaborators to coordinate, more detail, more complicated equations, more-and-more time: it all feels like you are going backwards, further and further from true agility.

For years, Kanban University has had truly elegant solutions to these problems, but they haven’t been easily accessible – buried inside our Enterprise Services Planning (ESP) 5-day training. Now, we are making these Agile Pain Point Solutions (APPS) available in easy to consume 1-day classes, specifically to address the problems and challenges our customers have been reporting to us for a decade. If you are a product owner, or involved in Agile planning for your organization, then the Kanban APPS series will give you the skills to be successful and to deliver true organizational agility.

Choose from:

• Day 1 - Better KPIs – Metrics for Meaningful Organizational Behavior 

     Applying the Fit-for-Purpose Framework to drive congruent action at all levels 

      Learn how to define better OKRs: Build better Balanced Scorecards: Drive desirable change

• Day 2 - Clear Product Requirements

•      Using the Fit-for-Purpose Framework, archetypes & the universal feature template 

Day 3 - Managing Large Backlogs 

     Scheduling, Sequencing, & Selection using risk assessment frameworks and cost of delay analysis

•        Learn to prioritize better and faster. Make better, fact-based, more defensible decision

• Day 4 - Managing Dependencies for Enterprise Agility 

•      Using dynamic reservation systems, capacity allocation and classes of reservation 

•         A lightweight, probabilistic, risk managed approach to capacity management and anticipating dependencies 

• Day 5 - Forecasting Projects and Customer Deliveries

•      No estimates, no speculation, no crystal ball gazing 

      A mathematically robust approach to fact-based planning for the enterprise scale projects and programs 

Cancellation Policy – Please Note:

With the goal of always delivering the most current and relevant content to students, please note that the class agenda, contents and schedule, are subject to change.

Substitutions are accepted at any time. Cancellations must be notified by email and refunds will be provided according to the following:

More than 10 days prior = 80% of course fee
5 to 10 days prior = 50% of course fee
Less than 5 days = no refund provided

Lean Kanban, Inc. reserves the right to postpone or cancel this event if there are insufficient registrations or if presenters are unable to attend due to illness. If necessary, you will be notified no later than 7 days prior to the event and all registration payments will be refunded promptly.  If circumstances require, presenters may be substituted for alternative qualified presenters with equivalent experience.

Please be advised that events can be subject to changes in date and/or venue due to acts out of our control such as bad weather, civil unrest, etc. It is recommended that you purchase changeable and refundable tickets. Lean Kanban, Inc. will not be responsible for incurred costs in the event that we need to make changes due to circumstances beyond our control.

For more information, please contact us at: info@djaa.commailto:info@djaa.com">info@djaa.com;