Getting Started with Kanban: Improving Service Delivery

At the end of this intensive course participants will have knowledge and experience in: The essential concepts of Kanban and their application in the particular context of attendee’s organization Improve team performance limiting the work in progress (WIP) and reducing multi –tasking Visualize current and pending work so that all stakeholders have visibility in the current progress and impediments in the workflow and be able to contribute to their optimization Design a kanban system for a service. Define classes of service and use them to address the variety of customer requests Coordinate with Kanban, improving resource utilization Understand the metrics for workflow management. How to get started with Kanban with special orientation for traditional-management organizations. Key topics Kanban system for knowledge work Kanban method Classes of services and establishing service level agreements Design of a kanban system Workflow management Getting started with Kanban Kanban and other methods and models (CMMI and agile methods)