About Me

<p>Matt is a highly experienced practitioner, manager and coach with expansive knowledge of Lean Agile, Kanban, ITIL/ITSM, Service Operations and Business Transformation with over 20 years experience. Matt has facilitated transformations that have resulted in huge cost savings, improved service outcomes, increased quality and reduced variability with sharp increases in satisfaction for staff and stakeholders alike. Matt has taken this experience and shared it to become an active contributor to the Agile ITSM/DevOps movement, occasional blogger, conference speaker and contributing author to VeriSM | Service Management for the Digital Age.</p>

About Me

<p>Matt is a highly experienced practitioner, manager and coach with expansive knowledge of Lean Agile, Kanban, ITIL/ITSM, Service Operations and Business Transformation with over 20 years experience. Matt has facilitated transformations that have resulted in huge cost savings, improved service outcomes, increased quality and reduced variability with sharp increases in satisfaction for staff and stakeholders alike. Matt has taken this experience and shared it to become an active contributor to the Agile ITSM/DevOps movement, occasional blogger, conference speaker and contributing author to VeriSM | Service Management for the Digital Age.</p>

Upcoming Classes

No Upcoming Classes

Classes Taken

Classes Taught

Other Trainings Taken

&lt;p&gt;Accredited Business Agility Trainer (BVSSH)&lt;/p&gt;&lt;p&gt;Business Agility Fundamentals (BVSSH)&lt;/p&gt;&lt;p&gt;Applied Behavioural Science (Ogilvy Consulting)&lt;/p&gt;&lt;p&gt;Behavioural Economics Master Class (Ogilvy Consulting)&lt;/p&gt;&lt;p&gt;Professional Scrum with Kanban (scrum.org)&lt;/p&gt;&lt;p&gt;Certified Scrum Master (scrum.org)&lt;/p&gt;&lt;p&gt;VeriSM Foundation&lt;/p&gt;&lt;p&gt;ITIL Practitioner and ITSM Expert&lt;/p&gt;

Courses Offered

Courses / Year 2025 20245 2023 2022 2021 2020
KSD
KMP
KPP

Offered Trainings

Courses / Year 2020 2021 2022 2023 2024 2025
INTR 0 0 0 0 0 0
TKP 0 0 0 0 0 0
KSD 0 0 0 0 0 0
KSI 0 0 0 0 0 0