Better KPIs: Metrics for Meaningful Organizational Behavior
In Person
English
Agile Pain Point Solutions (APPS) Series is collection of 1-day classes that cut straight to the challenges people have been reporting to us for over a decade. Offering simple, yet powerful answers, each class gives you new skills and insights with which to address an aspect of Agile adoption that is poorly addressed in conventional literature.
Better KPIs: Metrics for Meaningful Organizational Behavior
Applying the Fit-for-Purpose Framework to Drive Congruent Action at All Levels
Learn how to define better OKRs: Build better Balanced Scorecards: Drive desirable change
The Fit-for-Purpose Framework and its simple four-category classification of fitness criteria, health indicators, improvement drivers and vanity metrics, cut right through this historic mess and align your organizational behavior to your desired outcomes. Learn what really drives customer selection and satisfaction and how to align your organizational behavior around those goals. Enable autonomous action, learn to move with agility, and create empowerment without loss of control, by defining the right organizational metrics at every level. Do you use Balanced Scorecard or Objectives & Key Results (OKRs)? Do you want to get better at with these techniques? This class will teach you how! Augment what you do now with the Fit-for-Purpose Framework and unlock the hidden performance in your business.
Who Should Attend?
This class is for executives and decision-makers who set strategy and corporate objectives or those who carry responsibility for revenue, customer satisfaction, or other strategic business objectives It is appropriate for anyone performing the following functions: strategic planning; strategic marketing; human resources; product management; product design; service design; operations management; and portfolio management. This class is useful for anyone who wants to understand how to set metrics in order to drive appropriate, congruent, aligned behavior in an organization and for those who wish to drive product and service improvement.
Prerequisites
There are no specific prerequisites for this class. It is recommended that attendees have a business background or a role in marketing, strategic planning or portfolio management. A business degree or formal qualification in business is not necessary but attendees with such a background may find the contrasts with familiar material to be either interesting or challenging. Prior knowledge or experience with Balanced Scorecard or OKRs (Objectives and Key Results) may also enhance the learning experience but is certainly not required.
